Initial audit includes:

• Light forecasting of tickets
• CRM/helpdesk clean up
• Analysis of historical trends

You leave with markers for when things are going well and when to make a change. No more guessing on people or systems.

Starting at $500

Delegate to us. You have your list of "somedays," let us get it done. 

• Forecasting: Head count and technology
• Implementation: CRM, AI, Returns, Training Platforms, etc. 
• Reporting build out: NPS, CSAT, Root Cause Analysis

Once completed, you should only touch these when you launch a new product or the software has an update with action items. 

Starting at $2,000

Make us a consistent member of the team, without needing to pay benefits. 

• Coaching for your individual contributors
• Quality assurance and biweekly feedback
• Monthly reporting and leadership sync with 1 leader
• Continuous improvement recommendations

CX comes to you with information and solutions consistently instead of you asking or searching through the data yourself. 

Starting at $3,000 per month

You don't need to hire a full-time Head of CX to have one; Current CX joins your leadership team as the voice of CX, owns the strategy, works cross-functionally, and includes everything in our other offerings.

• CX strategy and roadmap ownership
• Leadership meeting participation
• Executive reporting and recommendations
• CX manager leadership and coaching
• Headcount, budget and workforce planning
• Technology, AI and automation strategy
• Cross-functional CX initiatives
• Vendor and BPO oversight
• Ongoing identification of cost savings and opportunities to improve the customer experience

You run the company. Your team runs the day-to-day. We make sure CX has a seat at the table.

Starting at $10,000