Current CX is owned and operated by Lexi Horn.

Lexi Horn is a Customer Experience and Operations leader who has built and scaled CX functions inside both hyper-growth companies and organizations needing rapid cost correction.

She has led teams through 1500% growth, improved NPS by 20 points, and reduced CX costs by 40 percent by implementing automation, AI, and operational efficiencies.

After years of consulting alongside full-time leadership roles, she launched Current CX in 2026 to solve a common problem: most companies don’t need a full-time Head of CX. They need focused, high-impact support for specific moments that matter.

Her approach is simple. The best customer experience is one where customers don’t need to reach out. But when they do, it should be fast, clear, and effective.

She helps companies prevent issues before they happen, handle spikes without breaking, and build systems that scale without unnecessary headcount.

Because acquisition means nothing without retention.

Who is behind Current CX?