Digital Products
We promise the tools are better than the mockups. ;)
Built by an actual CX leader. Not a graphic designer.
FREE BFCM PLANNING KIT
8 pages + 3 spreadsheet tabs to set your team up for BFCM success.
Plan for demand, staffing, fulfillment, customer communications, and the things that will inevitably go wrong.
Built for Marketing, Ops, and CX to work together, protect the customer experience, and turn discounted BFCM shoppers into customers who come back.
FREE
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COMING SOON: CX Headcount & Forecasting Kit
Use your historical data to understand how well you are leveraging your technology and current headcount. Based on what you are doing today, see how many people you actually need during the peaks and valleys of the year.
$99
COming Soon: CX Reporting & Root cause kit
Stop accepting the status quo. You know how many people you need today. Now change what you will need tomorrow. Your CX department shouldn't have to grow at the same rate as your company. Identify why customers are contacting you, solve the problems driving those contacts, and decrease department costs as a percent of revenue as you scale.
$109
COMING SOON: CX SOP & QA Kit
"Writing is easy. You only need to stare at a blank piece of paper until drops of blood form on your head." - Gene Fowler
Starting from 0 is daunting, and you don't need to do it. Get the framework for what your eCommerce SOPs actually need, whether you're training humans, AI, or both. You don't know what you don't know, and this SOP template helps you fill in the gaps. Then use the QA tool to score your humans and AI on the same playing field. Who is doing better?
$119
COMING SOON: ALL OF THE ABOVE
Get all of the above at a discount!
