Customer Experience for eCommerce
We stay current, so you can Ride the wave of growth
Current CX
Offerings
We’ve seen it all. That’s why we offer different levels of support based on what you need right now and what you’ll need as you grow. Most companies don’t think about CX until there’s a fire. We can help put out the fire, then build the processes you need to scale, pivot, and retain customers long term.
Stop Losing Customers to CX Chaos
There just isn't a degree or school for customer experience. You need someone who knows what to do, if only to just get your team on track.
We want you to eventually succeed without us. We will help you build systems, processes and teams that work for your business. We don't believe one size fits all.
Grow your customer base, not headcount
Initial Audit includes:
- Light Forecasting
- CRM/helpdesk cleanup
- Analysis of historical trends
Audit
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- Forecasting: Head count and technology.
- Implementation: CRM, AI, Returns, Training Platforms, etc.
- Reporting Build Out: NPS, CSAT, Root Cause Analysis
One-Off Projects
- Fractional CX Leadership
- Coaching for your individual contributors
- Quality assurance and biweekly feedback for individuals
- Monthly reporting and sync with leadership
- Continuous improvement recommendation via policies, process and solutions
Continued Services
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