Customer Experience for eCommerce
We stay current, so you can Ride the wave of growth
Current CX
Offerings
We’ve seen it all. That’s why we offer different levels of support based on what you need right now and what you’ll need as you grow. Most companies don’t think about CX until there’s a fire. We can help put out the fire, then build the processes you need to scale, pivot, and retain customers long term.
Stop Losing Customers to CX Chaos
There just isn't a degree or school for customer experience. You need someone who knows what to do, if only to just get your team on track.
We want you to eventually succeed without us. We will help you build systems, processes and teams that work for your business. We don't believe one size fits all.
Grow your customer base, not headcount
- Light Forecasting
- CRM/helpdesk cleanup
- Analysis of historical trends
Audit
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- Forecasting: Head count and technology.
- Implementation: CRM, AI, Returns, Training Platforms, etc.
- Reporting Build Out: NPS, CSAT, Root Cause Analysis
One-Off Projects
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- Coaching for your individual contributors
- Quality assurance and biweekly feedback for individuals
- Monthly reporting and sync with one member of leadership
- Continuous improvement recommendation via policies, process and solutions
Continued Services
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Our Services
What our Clients are saying
Run CX Like you have a director in the room
Current CX Tools
Practical tools built for eCommerce teams that need to forecast, plan, report and scale without adding unnecessary headcount.
Free Resource
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Workforce planning
CX Intelligence
Team Operations
Best Value
Pressure-test your BFCM plan before peak season hits.
The complete Current CX system for running an eCommerce CX team.
Don't have the bandwidth to do it yourself? We offer high level audit to let you know you are on track all the way up to fractional leadership deals.
Know how many agents you need before you hire them.
Turn support data into business decisions leadership understands.
Create repeatable processes, quality standards and accountability.
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$399
